Parts Sales / Services Administrator

Pilatus is hiring a Parts Sales / Services Administrator to join our team in Broomfield, CO. In this role, you will receive and process incoming orders from Pilatus Service Centers and direct customers for all parts requirements. You will also provide technical information and answer complex questions in response to inquiries. A successful person in this position will develop and maintain relationships with customers by ensuring that all required parts are supplied in a timely and efficient manner. Take your career to the next level by joining Pilatus Business Aircraft!


Your place of work: Broomfield, USA

What you do

  • Creates and/or processes Sales Orders for customers
  • Creates and/or processes Invoices for customers
  • Coordinates efforts to meet AOG and expedite needs until part is delivered to end customer
  • Acts as a liaison between customer and Pilatus for all parts inquiries
  • Processes the Return Material Authorization (RMA) requests
  • Processes customer direct shipments from Pilatus Aircraft Ltd or vendor
  • Provides price quotes and processes price/availability requests from customers
  • Researches parts using the IPD, AMM, CMM, or other resources
  • Maintains the highest levels of customer satisfaction­
  • Other Duties/Responsibilities
  • Participates in 24/7/365 AOG on call rotation
  • Monitors and processes customer open orders
  • Ensures compliance with Pilatus Service Center Policies and Procedures
  • Ensures adherence to Pilatus internal Procedures
  • Alerts Accounting of any company that is not current with their account
  • Performs other related duties as assigned by management

What you bring

  • 1+ years of technical experience related to aviation parts and high school degree or equivalent
  • Pilatus PC-12 and PC-24 knowledge preferred
  • Strong computer skills with proficiency in MS Office Professional software
  • Ability to learn and utilize aviation technical software; working knowledge of Quantum a plus
  • Professional manner, excellent oral/written communication and customer service skills essential
  • Effective interpersonal communication and excellent customer service skills
  • Ability to prioritize the workload and produce high quality, detailed work on a consistent basis
  • Must qualify as a U.S. person in compliance with ITAR 22 CFR 120.15

What we offer

  • 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
  • 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9, 600 annually
  • Monthly health savings account (HSA) contributions totaling $2, 250 for single coverage and $3, 000 for family coverage annually
  • 401(k) retirement plan matching up to 6%
  • Life and long-term disability insurance premiums paid in full
  • Tuition assistance available annually after the first year

Become part of the Pilatus family

  • We want to address everyone with our job ad's and are committed to diversity in our company – we are looking forward to receiving your online application
  • For impressions: Check Instagram «pilatusaircraft»
Fly with us

We look forward to your online application

Your contact

Amber Langhart

Phone: +1 303 410 2750

Apply online