Digital Product Manager - CRM (a)

Fly with us into the future and become part of the team at one of the most innovative aircraft manufacturers in the world.

KUNDENDIENST / VERKAUF & MARKETING
DIGITAL SERVICES

Your place of work: Stans, Schweiz

Your Tasks

  • Responsible for the CRM product (focus on customer support/after sales) from the perspective of the Government Aviation Unit from the implementation of an MVP to subsequent further development and operation
  • Determining the requirements and processes of our customer support teams, unit and external warehouses comparing them with the possibilities of standard software and third-party systems and representing them to IT and other business units
  • Development of fit/gap analyses and concepts with subsequent conversion into prioritized and developable use cases and user stories for the backlog in collaboration with the product owner
  • Developing and visualizing the product roadmap and its risks as well as ensuring communication of progress with various stakeholders up to management
  • Collaborate and lead interactive workshops as well as testing and data migrations
  • Work in a global, agile product team consisting of product owners, developers, engineers, designers, and internal and external stakeholders
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With this you convince us

  • Higher education in the fields of computer science, aviation or business, or many years of experience in related fields
  • Experience with CRM standard software in the area of customer service and their customization (e.g. Salesforce, MS Dynamics, ZenDesk, ServiceNow or similar)
  • 5+ years of experience in managing and developing digital products in agile roles, preferably in the aerospace industry
  • Professional use of IT, web, design, and collaboration tools such as Confluence, Jira, Miro, Figma, Office 365, Azure Cloud, SAP, or others
  • Very good knowledge of spoken and written English, German would be an advantage
  • Strong communicator and independent personality
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What we offer

  • A committed, international team and unique projects 
  • Flexible working hours and individual pension solutions 
  • Support for training and opportunities for personal and professional development 
  • Discounted meals in our staff restaurant and various discounts for employees 
  • Team events at which we celebrate our successes together 

Become part of the Pilatus family

  • We want to address everyone with our job ad's and are committed to diversity in our company – we are looking forward to receiving your online application
  • For impressions: Check Instagram «pilatusaircraft»
Fly with us

We look forward to your online application

Your contact

Maria Gageatu
HR Recruiter
Phone: +41 41 666 90 50

Apply online