Our Mission: Customer First
You may have heard a pilot or mechanic or Pilatus employee use this term and wonder what it means. The simplest way to describe Pilatus Class is that it is an attitude and a behaviour that drives everything we do. It stands for quality, integrity, and professionalism. It is a positive way to remind each other to step up and do what is right, even when nobody is watching.
It is the respectful way in which we treat each other, our partners, and our customers – the “Pilatus Family”. It is a higher level of service in everything we do. When you join the Pilatus Family, Pilatus Class comes standard.
Pilatus Customer Support is consistently ranked among the best in aviation publications’ reader’s polls such as the annual survey by the Professional Pilot Magazine.