Customer Support / Sales & Marketing

Service Center/Customer Liaison

Take-off with Pilatus! If you would like to be part of an outstanding team of aviation enthusiasts, we invite you to explore our job opportunity.

Founded in 1939, Pilatus Aircraft Ltd is the only Swiss company to develop, produce, and sell aircraft to customers around the world. All PC-12 and PC-24 aircraft produced for delivery to the Americas undergo finishing at the U.S. subsidiary. Pilatus Business Aircraft Ltd was established in 1996 at the Rocky Mountain Metropolitan Airport in Broomfield, Colorado. Our custom-designed facility features state-of-the-art fabrication and installation shops, spare parts inventory to support the award-winning service network, and offices for technical support personnel and business management groups.

The Pilatus family unites people from over 40 countries and a wide range of professions. We offer a secure, innovative, international, and sustainable work environment. Our culture is shaped by a high level of quality awareness, a healthy attachment to common sense, close customer relationships, and a high degree of employee commitment.

Your place of work: Broomfield, USA

What you do:

  • Administer CrystalCare© program by generating contracts, creating leases and administering monthly billing
  • Coordinate with internal and external contacts to resolve complex, non-technical customer service inquiries
  • Activate Warranty coverage for new aircraft (Pilatus and all vendors)
  • Review, process and reconcile Warranty claims in a timely manner in accordance with applicable Warranty policies and Rules of Authority
  • Document and communicate best practices to improve overall Pilatus Class support
  • Monitor and document Service Center compliance with PCSA and report status to Customer Relations Manager

What you bring:

  • Bachelor's degree or 5+ years of customer operations experience in aviation
  • Excellent oral presentation and written communication skills required
  • Excellent problem solving and analytical skills
  • Ability to manage, assign, and track multiple tasks in a fast paced demanding environment while maintaining a pleasant demeanor with the team and customers
  • Knowledge of DocuSign software and Quantum is preferred
  • Ability to travel (less than 25%)

Pilatus offers an excellent compensation package, including medical, dental, and vision coverage, health savings account contributions, life and long-term disability insurance, 401(k) retirement plan with generous company match, tuition assistance, and more!

Fly with us

We look forward to your online application

Your contact

Kaitlin West
HR Program Administrator
Phone: +1 303 410 2750

Apply online