Aircraft OEM Technical Support
Pilatus is hiring an Aircraft OEM Technical Support to join our Technical Support Engineering team in Broomfield, CO. In this role, you will provide front line technical support to Service Centers and operators of Pilatus business aircraft. You will serve as a subject matter expert in identifying and resolving technical issues and providing feedback to customers. A successful person in this position will act as a liaison between operators, service facilities, vendors, and Pilatus to return aircraft to service in a most expeditious manner. Take your career to the next level by joining Pilatus Business Aircraft!
Your place of work: Broomfield, USA
What you do
- Provides technical assistance in person, over the telephone, e-mail and online portal
- Advises and supports customer or other personnel in aircraft technical needs
- Records customer technical issues and maintain accurate support database
- Participates in 24/7/365 technical support coverage on scheduled rotation
- Identifies product improvement opportunities and communicate them appropriately Other Duties/Responsibilities
- Reviews all publications (AMM, IPC, POH, SB) for technical accuracy
- Submits publication corrections and additions to Pilatus for review and implementation
- Assists various PilBAL departments as requested and/or required by company procedures
- Assists with Maintenance Training class instruction
- Provides technical expertise for warranty and CrystalCare claims processing
- Participates in trade shows and demo tours
What you bring
- FAA A&P or other equivalent CAA license required, IA preferred
- Minimum 5 years of related experience in aviation required
- Minimum 1 years of Pilatus aircraft knowledge and turbine engine maintenance experience preferred
- Excellent problem solving and analytical skills
- Team oriented and self-motivated; capable of handling multiple, simultaneous projects and tasks
- Professional manner and excellent oral/written communication skills essential
- Strong computer skills with proficiency in MS Office Professional software
- Ability to travel on short notice (~10%, up to 2 weeks at a time), both domestically and internationally
- Must qualify as a U.S. person in compliance with ITAR 22 CFR 120.15
What we offer
- 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
- 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9, 600 annually
- Monthly health savings account (HSA) contributions totaling $2, 250 for single coverage and $3, 000 for family coverage annually
- 401(k) retirement plan matching up to 6%
- Life and long-term disability insurance premiums paid in full
- Tuition assistance available annually after the first year
Become part of the Pilatus family
- We want to address everyone with our job ad's and are committed to diversity in our company – we are looking forward to receiving your online application
- For impressions: Check Instagram «pilatusaircraft»
