Otter Air Services – Traveling in style and class
In an industry where the bar for first-class customer service is sky high, Otter Air Services is setting new standards. Born from a visionary concept, this boutique charter operation headquartered in Grand Rapids, Michigan, is redefining what it means to travel in style and comfort with its fleet of unique Pilatus aircraft.
Founded in 2020, Otter’s journey began with a simple yet ambitious idea: to set itself apart from competitors by offering an unmatched level of customer service. Driven by a passion for aviation and a keen eye for detail, Otter’s ownership aimed from the outset to facilitate an unforgettable, stress-free travel experience from the moment of booking to the final destination.
A fleet like no other
Otter has chosen to implement its ambitious vision with the PC-24 and the PC-12 NGX. These Pilatus aircraft are known for their reliability, advanced technology, comfort and impressive payload capacity – unique qualities which perfectly match Otter’s own philosophy of excellence: “The PC-12 NGX and the PC-24 are not just aircraft; they are symbols of our commitment to safety, quality and efficiency”, stresses Otter’s leadership. “Our customers particularly appreciate the versatility of Pilatus aircraft – as well as their ability to operate on short and rough-field runways.” The flexibility and capability of Otter’s Pilatus aircraft allow for unique missions that set them apart from other operators. Whether landing on the short runways of Michigan’s popular summer destinations or handling challenging conditions in Aspen, Otter’s aircraft are equipped to deliver.
The Highest Standards
By owning all their aircraft, Otter maintains complete control over quality and maintenance, thereby ensuring safe flights at all times. “Every aircraft in the Otter fleet is maintained and operated to the highest standards by a team of dedicated professionals who undergo extensive training at ‘Flight Safety International’ and Pilatus – guaranteeing top-level performance and safety at all times”, explains Otter’s leadership.
Besides an unmatched experience in the air, Otter is also committed to providing the very best experience for its clientele on the ground. The company recently moved into their new headquarters, strategically located at Gerald R. Ford International Airport (GRR). With a stylish lounge, cocktail bar, and various entertainment options, this modern building is entirely geared to the needs and requirements of Otter’s customers. It also boasts the first and only open-air terrace on the airfield, offering phenomenal views over the airport.
Rapid growth, unwavering commitment
Otter Aviation has experienced remarkable growth since receiving its first PC-12 NGX in 2021. Besides the expanded fleet, the workforce has also increased from just three to twenty-one employees. Despite its success, Otter remains firmly grounded and focused on its core values: offering first-class customer service through a fleet of unique aircraft – in a world where time is the ultimate luxury!